Overview: The client needed specific inbound numbers for a once off short-term project. These numbers were to be advertised in emails and mailouts These numbers were to be Freecall to
Overview: The client needed specific 1300 numbers for each of their clients. These numbers would terminate on an afterhours call-out service They engaged us to provide not only the 1300
Overview: The client had a VOIP solution in place for their business of 20 plus employees Their system was originally purchased on the cheapest price and subsequently found wanting with
Overview: The client had a 24/7 helpdesk service with complex call flows These flows involved multiple decision points in order to resolve the call efficiently. They engaged us to enhance
Overview: The client had an after hours call out service whereby callers could request urgent attendance without paying up front This was resulting in high costs being incurred without recovery
Overview: The client was developing a new website which they were anticipating would attract significant interest The client wanted to maximise self help whilst also providing a seamless transition to
Overview: The client had an existing multi-national receptionist service comprising many different locations, each with their own call handling methodology They engaged us to help develop a national standard incorporating
Overview: A provider of automotive member services needed a reception service that could direct queries to their central number as referrals to various retail outlets. The client did not have
Overview: The client was receiving more leads than they could handle each week They engaged us to call these leads and arrange appointment times in a shared calendar for their
Overview: The client had an existing team of specialist data capture analysts Specialist data capture analysts were being used for low skill data processing They engaged us to build a
Overview: The client had several large customers they need to focus on due to their complex accounting arrangements, whilst at the same time attracting smaller clients with more simple bookkeeping
Overview: The client had an existing service which was insufficient for their needs and needed additional functionality to better support their customers. They engaged us to take advantage of enhanced
Overview: A legal practice located in Melbourne needed to implement work from home as a result of the stage 4 lock downs by the Victorian Government Our client needed a
Overview: The client had an existing team of specialists overrun by incoming calls, creating long wait times and missed calls and resulting in a poor customer experience and damage to
Overview: The client had an existing team of specialists overrun by incoming calls, creating long wait times and missed calls and resulting in a poor customer experience They engaged us
Overview: The client had one of their major clients with an email-based approach to advising of technician callouts, which was becoming problematic to handle They engaged us to take-over these
Overview: National media organisation client was being overrun with calls resulting in 1000’s of calls being unanswered on a daily basis This was creating significant negative feedback from their customer
Overview: The client had been affected by NBN being down They engaged us for a temporary service until it was fixed The client has since come to value our service
Overview: The client could not always get to their callers quickly The client had been experiencing high rates of customers hanging up prior to their call being answered They engaged
Overview: National doctor’s locum service needed a robust business continuity plan in the event of a full site failure The solution needed to be bespoke, readily available 247 and able
