Pain Point
Needing an Australian based company to answer all calls during Covid 19 stage 4 lock downs
Overview:
- A legal practice located in Melbourne needed to implement work from home as a result of the stage 4 lock downs by the Victorian Government
- Our client needed a quick and easy way to receive calls on their behalf and forward messages to relevant practitioners of the firm now working from home
Challenge:
- Implementing the service urgently
- Ability to send message details to various practitioners depending on various call types
- The client was very cost conscious
Solution:
- We collaborated with the client to identify their specific requirements
- We stepped them through the process of diverting their office number to TMC
- We implemented their service same business day
- They have now engaged our services permanently as they see a broader benefit to this solution
The final solution included:
- Implementation of our most cost-effective Live Answering Messaging Bundled service
- A clear and concise script to quickly take messages and email them through to the relevant person after each call
- The client has peace of mind knowing they will never miss a call and that the solution can be enhanced as and when they need
If you’d like to know more about our bespoke live answer messaging services,