Short Term Outsourcing
At TMC we have over 40 years of experience in all things communications. We help you better manage your emails, calls and customer orders. You can outsource your business processes and a number of white label services.
But what if you only need help occasionally? Enter short term outsourcing. TMC’s commitment to adaptability means you can call on us if you only need help for a little while, or every now and then. We have many casual service arrangements that will keep you open, even if it’s not business-as-usual.
Why Outsource Casually?
It could be a holiday shut down, or key staff are on leave. You might be a small business and need some downtime. It could be an unexpected situation and you need to be away from your business. Whatever the reason, short term outsourcing helps your business stay open. We can answer your phones with our live answering service or manage your calendar with our bookings and appointment scheduling service.
When you need our services on a casual basis, contact us and we will take care of your calls, messages and at your direction, anything else that needs attention. While you or key staff are away, we will hold the fort down. Once set up, you can turn casual service agreements on and off as needed. Convenience.
Bookings and Appointment Scheduling Support
You may have already communicated to clients about an upcoming shut down period. However, do you dread returning to countless emails? Worse still, do you want to return to empty appointment books? Many clients use our casual service arrangements to manage their bookings at various times, such as holiday periods. While you’re away, set your phones and email to divert and we ensure that upcoming appointments are booked and your queries categorised so you can attend to them on your return.
Whether it’s an end-of-year shut down or family-run business where everyone needs a break, we manage your bookings so your clients get their desired appointment and you are organised for your return. Casual service arrangements for our booking and appointment scheduling are efficient and cost-effective. We will save you hours of catch up work when you’re back at the helm.
Casual Help, Great Service
When TMC manages your short term outsourcing needs, you benefit from our highly trained team and our use of smart technology. Our staff are trained to your business needs and our live answering service is Australian-based and staffed with native English speakers.
You also benefit from our Business Intelligence (BI) reporting dashboard and dedicated Client Portal. These tools help you monitor the services we deliver to you. You can access call activity, reports, notifications and update contacts on-the-go in a web-based portal. You might be away, but TMC will be a seamless extension of your business.
Short term outsourcing makes better business sense. Whether you need us for holiday cover or are taking a brief business pause, we’re here for you. Contact us to learn what casual service arrangements we can provide that benefit your business.
We needed quick response support should our Aged Care residents be potentially impacted by Covid. TMC work very closely with us to ensure messages are up to date and when we need to contact families, it is done with speed and empathy.
What are Casual Service Arrangements?
Casual service arrangements allow you to access TMC’s services on a short-term basis. Casual support can be useful if you have unexpected absences, holiday period shutdowns or run a small or solo business and are temporarily unavailable. We are Australian based and operate 24/7.
What can I outsource in a Casual Service Arrangement?
Most of our clients use casual arrangements for: • Live Answer Messaging • Bookings and Appointment Scheduling However, if you have a more complex need, please contact us to discuss your requirements and its cost-effectiveness for your business in the shorter term.
What are the benefits of casual service arrangements?
Employing us casually as a live answering or booking service is a streamlined way to ensure all phone calls received are answered and logged, and appointments are made and confirmed in your calendar. This means when you return to work, you are more organised and ready to get back to it!