Overview: The client needed an outsource partner to assist with adding live answer services to their product and services range They engaged us because we had the platform that provided
Overview: The client was inundated with request for technical support due to growing business The support requests required remote (offsite) support, so could be delivered from anywhere where there was
Overview: The client needed specific 1300 numbers for each of their clients. These numbers would terminate on an afterhours contact centre They engaged us to provide not only the 1300
Overview: The client had a VOIP solution in place for their business of 20 plus employees Their system was originally purchased on the cheapest price and subsequently found wanting with
Overview: The client had a 24/7 helpdesk service with complex call flows These flows involved multiple decision points in order to resolve the call efficiently. They engaged us to enhance
Overview: The client had an after hours call out service whereby callers could request urgent attendance without paying up front This was resulting in high costs being incurred without recovery
Overview: The client was developing a new website which they were anticipating would attract significant interest The client wanted to maximise self help whilst also providing a seamless transition to
Overview: An Information Technology and services provider of alarm monitoring equipment required an Australian-based partner to provide 24/7 contact centre support. In the event of an alarm being activated, the
Overview: The client had an existing team of specialist data capture analysts Specialist data capture analysts were being used for low skill data processing They engaged us to build a
Overview: The client was inundated with work and his existing team were already working beyond capacity The client was struggling to fill this requirement within his business and had advertised
Overview: Our client already used our services for voice related call handling and escalation services Our client secured a new contract that included a new requirement for handling automated email
Overview: The client’s customer base typically only needed business hours support and now needed a partner to provide the afterhours component so they could deliver this They engaged us to
