Pain Point
High volume of data capture to be handled by low cost resources
Overview:
- The client had an existing team of specialist data capture analysts
- Specialist data capture analysts were being used for low skill data processing
- They engaged us to build a dedicated data capture team in our Philippine operations
- We now have a dedicated team, including team leaders delivering this process
Challenge:
- The client needed a solution that was scalable and freed up existing locally based resources
- Training was to be delivered remotely via our clients existing team and facilitated by our team in Manila
- The client required a high level of security across all data capture and storage
Solution:
- We engaged with our HR team to commence a recruitment drive for suitably skilled applicants
- We utilised behavioural as well as skill-based testing across accuracy and attention to detail
- We appointed 2 dedicated team leaders to overlook production, quality control and be a direct contact point to our clients existing team in Australia
- Our network and dev teams integrated our environment to comply with all applicable privacy and security protocols
- We met regularly with the client to ensure our approach stayed aligned with expectations
- We reported regularly on productivity and used this information as the basis for ongoing improvement
The final solution included:
- We implemented our offshore dedicated team model service as a cost effective, flexible and scalable solution
- We added to this our Client Portal to provide visibility of all data capture activity
- We built a custom Business Intelligence (BI) dashboard that showed all activities
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