Overview: The client needed a new inbound number and after hours contact centre for a new contract they had just won They engaged us to provide a 1800 and contact
Overview: The client was becoming increasingly overloaded with calls to their mobile, which was taking more and time from them to get their work done They engaged us to provide
Overview: The client had a VOIP solution in place for their business of 20 plus employees Their system was originally purchased on the cheapest price and subsequently found wanting with
Overview: The client had a 24/7 helpdesk service with complex call flows These flows involved multiple decision points in order to resolve the call efficiently. They engaged us to enhance
Overview: The client had an after hours call out service whereby callers could request urgent attendance without paying up front This was resulting in high costs being incurred without recovery
Overview: The client could not always get to their callers quickly The client had been experiencing high rates of customers hanging up prior to their call being answered They engaged
Overview: The client wanted to increase the presence of their business to better attract potential new clients to call They engaged us to provide a 1300 service coupled with a
Overview: The client was developing a new website which they were anticipating would attract significant interest The client wanted to maximise self help whilst also providing a seamless transition to
Overview: The client had unknown contact volumes and needed a low-cost flexible scalable solution to handle their Facebook page queries They engaged us as part of an overall outsourced service
Overview: An Information Technology and services provider of alarm monitoring equipment required an Australian-based partner to provide 24/7 contact centre support. In the event of an alarm being activated, the
Overview: The client had an existing multi-national receptionist service comprising many different locations, each with their own call handling methodology They engaged us to help develop a national standard incorporating
Overview: A provider of automotive member services needed a reception service that could direct queries to their central number as referrals to various retail outlets. The client did not have
Overview: Our client needed to expand its capability and customer care to 24/7 Callers and users of the service were predominantly people that had been prescribed medications Our client needed
Overview: The client has an existing team of specialist contact centre agents Our client was looking for flex in its capability to manage variables in resourcing They engaged us to
Overview: The client was receiving more leads than they could handle each week They engaged us to call these leads and arrange appointment times in a shared calendar for their
Overview: The client had a large and growing network of franchisees Their processes generated large amounts of paperwork to complete quotations and orders which was becoming problematic for the franchisees,
Overview: The client had an existing team of specialist data capture analysts Specialist data capture analysts were being used for low skill data processing They engaged us to build a
Overview: Our client already used our services for voice related call handling and escalation services Our client secured a new contract that included a new requirement for handling automated email
Overview: TMC’s unique approach toward 24/7 remote and lone worker safety and wellbeing enabled University of Tasmania to replace a long standing, yet manually intensive process, with minimal disruption to
Overview: The client had unknown contact volumes and needed a low-cost flexible scalable solution They engaged us as part of an overall outsourced service for all their customer interactions TMC’s
