Need contact centre assistance to convert qualified leads into appointments for in-home presentations.
- The client was receiving more leads than they could handle each week
- They engaged us to call these leads and arrange appointment times in a shared calendar for their consultants to conduct in-home presentations.
- Disqualify dud leads as this was creating inefficient use of their time otherwise spent with genuine enquiries
- We secured an interest rate of 71% and appointment rate of 53%.
- The client required an urgent solution
- The client did not have a shared calendar solution
- The Client required extensive questioning to validate the need for an appointment
- We created a comprehensive script to reflect the questioning required
- Then we created a campaign for which we trained selected agents based on the daily appointment volume required
- Then we trialled multiple approaches before settling into a rhythm for the duration of the campaign, advising them of each appointment as they were made
- We completed the campaign via our telephony and scripting platforms
- We provided a comprehensive call activity reporting for the duration of the campaign
The final solution included:
- We implemented our Outbound Campaign Management service to minimise costs
- We integrated calendars for each Consultant
- We paced out calling pattern to suit each calendar
- The campaign was deemed a success by the client
If you’d like to know more about our bespoke Outbound Campaign Management services,