Whether you have an operational pain point or wish to run more efficiently, TMC’s onshore and offshore solutions boost your capability, but not your headcount. Contact us to chat, we may even have a solution to a problem you didn’t even know you had. We love to streamline.
We don’t just manage your support or admin. At TMC, we’re your business support partner. When we deliver services, our highly trained team will be matched to your business. This way, we act as an extension of your brand and will integrate into your existing processes and infrastructure. We hire perfect first, so you can trust that we have the right people for the job.
Our business solutions are designed for you to obtain specific results. Track progress in your web-based client portal and get real-time updates. Access the dedicated Business Intelligence (BI) dashboard to produce reports and data which make measuring performance easy.
How we help
Our business solutions might involve a single service or combination of support offerings to get you the best result. When you get in touch, we’ll undergo a consultation process and determine how we can help and are fully transparent about costs to deliver you value for money.
Our solutions include a range of services such as:
- Help Desk and Support Services. We can maximise first call resolution, deliver a great customer experience, leverage FAQ’s, integrate with CRMs and ticketing systems and manage work allocation systems.
- Triage and escalation management. We can deliver your incident response capability and improve processes to manage, prioritise and report issues.
- Lone worker monitoring. Supervise your people when they’re working solo or offsite. We help you to establish a thorough and responsive system to ensure everyone’s safety.
- Order fulfilment and payment gateway. To securely take and manage orders for your business, no matter the hour.
- Outbound and inbound telemarketing services. To deliver campaigns that generate more revenue and better engage potential clients.
- Business process outsourcing. Get help reviewing, designing and implementing specific actions that make your business more efficient or achieve organisational goals.
- Human resources (HR) management and development. Outsource reporting, recruitment, performance management and payroll. We can also provide HR consulting as well as manage employee support referral services.
- Client satisfaction surveys. To measure client sentiment, obtain valuable feedback and research how to attract new demographics.
- Offshoring of services. Save on costs and improve productivity by leveraging our international resources and hand select your very own overseas team.
- White label options. Benefit from our technology and expertise and build a solution or service that you can brand as your own.
Once your solution is up and running, we are available 24/7 should you have questions or need to adjust how your service functions. We are committed to helping your business become operationally better.
Our range of business solutions are used by Australian organisations of all sizes. Whether you manage a large company or are a sole trader, we have over 40 years of experience of being the business support partner for every industry.
TMC helps businesses work smarter. Contact us to learn what business solutions will work for you.
What are business solutions?
Business solutions can be used when you want to outsource aspects of your daily operations to an external provider. These solutions mean you have access to additional resources to meet your business requirements. You might use them on an ongoing, or more casual, basis. Many processes can be outsourced to TMC so you and your staff can get back to core business while we look after the business support.
What are some examples of business solutions?
Business solutions include help desk and support services, triage and escalation management, lone worker monitoring, order fulfilment and payment gateway, outbound and inbound telemarketing services, business process outsourcing, human resources (HR) management and development, client satisfaction surveys, offshoring of services and white label options.
What are the benefits of outsourcing business solutions?
When you outsource business solutions, we provide you with a number of support services. This helps your business increase its capability, enhance its economy of scale and improve its efficiency. Outsourcing business services means you have the flexibility to access resources as needed, rather than the commitment of developing in-house capacity.