With TMC as your business support partner, we can help your business run more efficiently. We work with businesses of any scale, whether they’re large corporations or sole traders. You may outsource several services or a single service to us.  We perform a combination of business processes on behalf of many of our clients.

Do you have an operational pain point? Talk to us, chances are we have helped a business just like yours. Do you:

  • Need help managing phone calls? We provide live phone answering services that are specific to your needs. Use us all the time, at certain periods, or even on a casual basis.
  • Lack resources to address client queries at peak times? We offer overflow call handling so no call goes unanswered, no matter how busy you are.
  • Want someone to direct calls and provide information about your business? We can act as your switchboard and reception and use a tailored script to handle incoming queries.
  • Intend to boost your support capabilities? We can manage help desk and technical support where we log, triage and, if needed, escalate contact made to your customer support.
  • Require help when your business is closed? 24/7 we provide a range of after hours support services that take care of business while you sleep.
  • Want your inboxes organised and better managed? Our email support services enable you to more effectively communicate with clients while we manage email messages for you.
  • Need support to manage your calendar? We can help by handling all of your booking and appointment scheduling with our virtual receptionist service. You spend less time organising and more time delivering.
  • Want someone to manage paying your staff? When you outsource payroll services to us, we’ll get the job done, on time and handle all the admin.
  • Want your data to be in better shape? We can identify, clean, correct, condense and organise your data when you outsource us your data cleansing.

Customised Business Support

At TMC we are adaptable. This means your virtual assistance and support services will be customised to suit your business and your requirements. We match our people to your business, so you get the best support possible.

We deliver and log messages in a variety of ways depending on the time of day. We design tailored scripts and escalation processes so your business is represented as you prefer. You’ll have access to our client portal where you can update contact lists and rosters whenever you need and track the progress of your services in real-time. To assist with reporting, we also offer a Business Intelligence (BI) dashboard which turns your data into actionable insights.

TMC helps boost productivity by offering a range of business support, no matter the industry. If you’re looking for virtual assistance services in Australia, contact us at TMC – we have the right people and technology to make all the difference.