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How does an After-Hours Call Service work?

What is an after-hours call answering service? Instead of diverting after-hours calls to an automated message bank, an answering service ensures that all calls are answered by a real human,

Benefits of Outsourcing Business Operations

Outsourcing is when a business uses a third party to complete a function or task for them. Common outsourced services include live answering, recruitment, book-keeping, tech support, telemarketing, social media

Advantages & Disadvantages of Offshoring

Offshoring is defined as the relocation of a business process to another country. Businesses often outsource administrative tasks to an offshore provider to increase efficiencies and cut costs. But outsourcing

The Importance of Client Satisfaction Surveys

Customer satisfaction is the most important asset to any organisation. It helps businesses stay connected with clients, foster long-term relationships and improve the quality of the services delivered. Gathering this

TMC secures ISO 9001:2015 certification!

TMC is now internationally recognised to ISO 9001:2015 for our quality management system, demonstrating our ongoing commitment to our clients and motivation to continual improvement. What does it mean to

Are Missed Calls Impacting Your Business?

A missed call = a missing opportunity. You’re losing potential business leads and hindering the expansion of your business. Most importantly, missed calls affect how your customers perceive your business.

How Does A Virtual Receptionist Work?

A virtual reception service ensures that organisations never miss a call again. Calls are diverted to the virtual receptionist whenever you can’t answer, or only during set times of the

How To Answer the Phone Professionally

TMC’S Point of Difference – Professionalism on the phones With 45+ years of experience, our team knows how to answer the phones inside and out. We have built our scripting