Latest news and advice

TMC is now internationally recognised to ISO 9001:2015 for our quality management system, demonstrating our ongoing commitment to our clients and motivation to continual improvement. What does it mean to

A missed call = a missing opportunity. You’re losing potential business leads and hindering the expansion of your business. Most importantly, missed calls affect how your customers perceive your business.

Could your Industry need a Virtual Receptionist? Christmas and New Years are some of the busiest times of the year for most businesses. Salons often get booked out in the

The old school trading hours of 9 – 5, Monday – Friday are a relic of the past. With globalisation, the growing integration of technology and social media presence, businesses

It is a common misconception that a live answering service is the same as virtual receptionist services. They both look very similar, so it’s no surprise that some people outside

Outsourcing IT help desk support can help your organisation operate more seamlessly and efficiently. Help desk management and technical support, also known as Level 1 technical support, product helpline, specialist

A virtual secretary (or virtual receptionist) is a third-party agent who answers calls on behalf of another business. The highly trained virtual receptionists answer calls using a customised script to

What is a Phone Answering Service? A business phone answering service employs a group of trained customer service specialists to answer telephone calls on behalf of another business. The Phone

A virtual reception service ensures that organisations never miss a call again. Calls are diverted to the virtual receptionist whenever you can’t answer, or only during set times of the

Call-centres and live answering services look very similar from the exterior, so it’s no surprise that some people outside the industry construe these services as the same. The key difference

TMC’S Point of Difference – Professionalism on the phones With 45+ years of experience, our team knows how to answer the phones inside and out. We have built our scripting

What’s a missed call worth? Unanswered calls can affect how your clients perceive your business. Message banks can increase workloads as your team deciphers voicemails and plays phone tag with

Heightened by the COVID19 pandemic, TMC has become an integral partner to many organisations’ in relation to business continuity planning (BCP) and broader risk mitigation strategies. For most parts, the

How does Business-process outsourcing work? A business process outsourcing (BPO service) employs a third party to take responsibility for a complete business function, such as HR or finance. The trend

What is a live answering service? A live phone answering service is when a real person answers your missed call, rather than it diverting to an answering machine. This ensures

At TMC we offer usage-based pricing models. Our customers are charged for each call handled or transaction processed. This way our clients only pay for what they consume. Efficiency A

If outsourcing fails, it can be costly and time-consuming to re-open or re-establish a whole new business department. With this in mind, it is imperative to conduct a cost–benefit analysis

Offshoring is often seen as risky and complicated, resulting in a loss of control of your brand or process quality. In saying that, outsourcing has become a growing trend in

Not all call centres are the same, so how do you decide which one is right for you? An important consideration should be whether the call centre provider you choose

The largest cost of operating a business is labour. Employee wages, benefits, payroll and other taxes account for 70% of total company expenses. Cutting labour costs is the quickest and