Telco built around what call answering actually needs
TMC’s telco and voice solutions are the infrastructure under our call answering and BPO work. We’ve been building, running and improving them for decades, which means when something needs adjusting, we can do it ourselves. No tickets to a third-party provider. No waiting on someone else’s roadmap.
The platforms run on tier-one local networks, with the security and reliability that brings. We integrate with the systems you already use (CRM, ticketing, calendar, ERP), and we report on calls in real time so you can see what’s happening as it happens.
Reliable, scalable, transparent technology
With TMC as your business support partner, you can expect the best, because we’re powered by the best technology. We deliver reliable, scalable and secure technological solutions that solve operational pain points. We attend to the details and deliver what we promise.
Our technology is customisable and fully transparent. We integrate with your existing operations and build platforms to your specifications, so we cater to your needs no matter the industry.
We have an in-house network, our own development teams, and partnerships with external providers. We work with our clients to use and build on their current integration of people and technology, delivering bespoke solutions with strong outcomes.
Why telco from a call centre
Most telco providers sell you a phone system and walk away. Most call centres rent telco from someone else. We do both, in-house, which means the platforms are built around what call answering actually needs. Skills-based routing, real-time reporting, multi-line overflow, after-hours diversion, IVR-to-human escalation. The phone system and the people answering the phones are the same operation.
For your business, that means the telco doesn’t run as a separate problem. The same team supporting your phones is supporting the infrastructure they run on.
FAQs
Yes, TMC partners with and operates across licensed telecommunications networks to deliver our services, ensuring reliable and compliant connectivity for our clients.
Yes, in most cases, existing phone numbers can be ported to TMC. We can guide you through the process to ensure a smooth transition.
Yes, your number remains yours, and can be ported to another provider if you decide to move.
No, we can provide answering services using your existing phone number without needing to host it, although we can assist with hosting if preferred.
A hosted PBX is a cloud-based phone system that manages your business calls, allowing you to make, receive, and route calls without the need for on-site phone hardware.
A business phone number service provides your company with dedicated phone numbers to manage incoming and outgoing calls, with features like call routing, voicemail, and reporting.
