Live chat and social media management for Australian and New Zealand businesses
Keeping up with customers online is hard to do well. TMC’s live chat and social media management makes it manageable. We handle your website chats and social feeds 24/7 from our in-house Australian and New Zealand call centres, so you never miss a lead, a message, or a sale. Our customised approach means a genuine, on-brand response, whether it’s a late-night enquiry or a lunchtime scroll.
Your business gets more than quick replies. With TMC, you’ll boost conversions, keep your followers engaged, and turn DMs into real sales. We take care of the lot, replying to questions, triaging the urgent stuff, and escalating when needed.
A team that knows your brand
We monitor your website chat widget, your Facebook, Instagram, LinkedIn and X accounts (or whichever platforms matter to your business), and respond to messages, comments and direct messages in your brand voice. Customer service queries, sales enquiries, complaint handling, escalation to your internal team when an issue requires it.
Set-up uses scripts and tone guides built with you up front, so the response style stays consistent whether the message comes in at 9am or 2am. For fast-moving accounts, we can blend AI-driven first responses with our live team for warm handover, so the customer never waits and the conversation never feels mechanical.
What we run for you
- 24/7 live chat support
- Social media management across all major platforms
- Customised processes and responses for your brand
- Real-time reporting on volume, response times and engagement
- AI-augmented first response with human handover where it adds value
Why TMC for chat and social
Social and chat are the channels customers expect immediate response on. Most businesses can’t staff that around the clock. We can. The result: customers get answers when they want them, conversions go up, and your team stops scrambling to catch up on a weekend’s worth of unanswered messages on Monday morning.
We integrate our chatbot technology to your service.
Chat bots or real people handle enquiry.
