Outsource your order taking
Never worry about missing sales again. We deliver order details within seconds of ending a customer call, or integrate directly with your ordering system. We relay messages to the necessary personnel via direct phone or live transfer. We process orders in one interaction, no need to double handle.
When TMC manages your order fulfilment, we train our staff on your business, your products and your services. We address customer queries and deliver the service your business is known for. Our team works with all types of businesses and represents your brand the way you want.
A customised approach to order fulfilment
We design a process to take orders, payments and customer queries. We operate 24 hours a day, 7 days a week, so your business never needs to close. Even after hours for you, if your clients cross time zones or work night shifts, we can take orders for you at any hour.
We can manage orders in a way that’s on brand and representative of how your business operates. We take orders via:
- Web enquiry
- Live chat
- Social media
- Phone
If you prefer, we can also partially place orders on behalf of the customer by accessing your web-based portal and transferring the relevant details. Our order fulfilment combines easily with our other services, including bookings and appointment scheduling, live chat management or technical support.
Secure payment processing
No matter the industry, we can process payments for your goods or services. We value security and your existing ordering systems. When we manage orders on your behalf, we use your third-party gateway to keep client details secure.
Need an extra level of security? We can use static IPs and additional security checkpoints to ensure secure access to third-party applications. Our internal cyber security team is available if your business involves engagements that require high-level security.
Why TMC for order fulfilment
When you outsource order taking, you’re trusting your revenue and your customer experience to the team running the calls. We take that responsibility seriously. Our staff are trained on your products, follow the order process you’ve briefed us on, and stay on brand throughout the call. The customer doesn’t know they’re talking to TMC, and that’s the point.
