24/7 Virtual Receptionist for Australian and New Zealand businesses
TMC’s virtual reception runs the front desk for businesses that need it covered, without the cost of a full hire. We pick up your calls in your business name, follow the script you’ve approved, and handle each caller the way your in-house receptionist would.
You stay in control of how it runs. Day, night, holidays only, business hours overflow. We adjust to what your business actually needs.
How does a virtual receptionist work?
Our reception team handles bookings, message taking, warm transfers to your team, and escalation of the urgent stuff. The service is shaped to your business, not pre-packaged.
- Bookings and appointment scheduling
- SMS reminders for bookings and appointments
- Overflow and after-hours calls
- Switchboard services
- Triage and escalation of urgent calls (via direct phone, live transfer, email or SMS)
- Real-time message delivery on whichever channel suits you
- Warm transfers to nominated personnel
A virtual receptionist on your terms
At TMC we provide customised solutions for businesses. You may need flexibility in how phones are answered, only overnight, only on holidays, only when your team’s busy. You may prefer usage-based pricing. You may direct us to make outbound calls on your behalf, or want certain types of calls transferred direct to you.
We work with you to respond how you would, so client requests are addressed the way they should be.
Why choose TMC for your virtual receptionist
Whether you need us all day, all night or somewhere in between, our virtual reception staff are locally-based and trained to your business: your specifications, your product, your services. They’re not handling fifty businesses at once with a generic script. They learn yours.
We help you develop a script: for answering your business calls.
Our receptionists answer your calls: just like a member of your team.
We transfer important calls: to nominated personnel, or forward messages by SMS, email or call log.
Virtual Receptionist Price Guide
Pricing displayed in $AUD and $NZD
