Inbound numbers that route the way you run
A business number is more than a phone number. It’s a routing decision. Where does the call go when it comes in? Which office handles which postcode? What happens after hours? What if the first endpoint doesn’t pick up? TMC Connect provides inbound business phone numbers designed to help you manage calls, save time and reduce cost. Our inbound services are used by businesses and organisations of all sizes.
We cater to small business operators, large enterprises and public organisations. When we manage your inbound numbers, they can be routed to one or a range of answering endpoints.
Routing options
- Australia-wide routing, every call to one endpoint
- State-based routing, route by state to the right local team
- Postcode-based routing, route by postcode for hyperlocal coverage
- Time-based routing, business hours to one team, after hours to another
- Call overflow, busy-line and no-answer fallbacks
- Pre-set call menus and IVR, for self-service routing
Features and functions
- Call analytics portal
- Online number management portal
- Web call tracking
- Auto attendant (IVR)
- Call overflow
- Voice 2 Email
- Time-based routing
- Business intro greeting
- Geo-routing
- Postcode routing
Why TMC for inbound numbers
The number you publish to your customers should do the work of getting them to the right person. We make sure it does. Set up takes hours, not weeks, and the routing rules can be adjusted any time without touching anything on your side.
We set up your new preferred communications system or develop a unique cloud-based system.
Our friendly staff provide a flexible, local customer experience.
