Handling Missed Calls & Poor Customer Experience
Overview: The client had an existing contact team of specialists handling business hours calls, however after hours calls were not catered for, resulting in a poor customer experience The calls
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Maintaining a high level of empathy with customised greetings
Overview: The client had a 24/7 helpdesk service with complex call flows to respond to family members It was imperative for the client that callers where aware that their call
When winning new business requires a new contact centre to be up and running in less than a week
Overview: The client needed a new inbound number and after hours contact centre for a new contract they had just won They engaged us to provide a 1800 and contact
As you get busier, you need to minimise new callers interrupting your work throughout the day
Overview: The client was becoming increasingly overloaded with calls to their mobile, which was taking more and time from them to get their work done They engaged us to provide
A white label solution to grow your capabilities and revenue potential
Overview: The client needed an outsource partner to assist with adding live answer services to their product and services range They engaged us because we had the platform that provided
When you’re outgrowing your technical support capacity and considering whether an offshore solution is viable
Overview: The client was inundated with request for technical support due to growing business The support requests required remote (offsite) support, so could be delivered from anywhere where there was