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No matter what business you’re in or the size of your organisation, we’ve probably solved a problem just like yours for someone else.

Archives: Industries

Customised Greetings

Overview: The client had a 24/7 helpdesk service with complex call flows to respond to family members It was imperative for the client that callers where aware that their call

1800

Overview: The client needed a new inbound number and after hours contact centre for a new contract they had just won They engaged us to provide a 1800 and contact

1300

Overview: The client was becoming increasingly overloaded with calls to their mobile, which was taking more and time from them to get their work done They engaged us to provide

White Label Anything

Overview: The client needed an outsource partner to assist with adding live answer services to their product and services range They engaged us because we had the platform that provided

Offshore Business Process Outsourcing

Overview: The client was inundated with request for technical support due to growing business The support requests required remote (offsite) support, so could be delivered from anywhere where there was

Bookings Service

Overview: The client had beauticians either too busy to take calls because they were performing services or they were not busy at all They engaged us to answer their calls