Customised Greetings
Overview: The client had a 24/7 helpdesk service with complex call flows to respond to family members It was imperative for the client that callers where aware that their call
Overview: The client had a 24/7 helpdesk service with complex call flows to respond to family members It was imperative for the client that callers where aware that their call
Overview: The client needed a new inbound number and after hours contact centre for a new contract they had just won They engaged us to provide a 1800 and contact
Overview: The client was becoming increasingly overloaded with calls to their mobile, which was taking more and time from them to get their work done They engaged us to provide
Overview: The client needed an outsource partner to assist with adding live answer services to their product and services range They engaged us because we had the platform that provided
Overview: The client was inundated with request for technical support due to growing business The support requests required remote (offsite) support, so could be delivered from anywhere where there was
Overview: The client had beauticians either too busy to take calls because they were performing services or they were not busy at all They engaged us to answer their calls