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Bookings Service

Pain Point

Shop staff missing calls because they are with customers

Overview:

  • The client had beauticians either too busy to take calls because they were performing services or they were not busy at all
  • They engaged us to answer their calls and create bookings for them to maximise their calendars
  • The client has since experienced a 30% uplift in booking

Challenge:

  • The client was very time poor
  • The client was part of a national chain which they had to b mindful of
  • The cost per call had to be kept to a minimum

Solution:

  • We captured requirements and created a model incorporating their booking system
  • We piloted it to prove its success and efficiency
  • We commenced taking calls within a week

The final solution included:

  • We implemented our Live Answer Messaging with Bookings service
  • We integrated this with the client’s booking system
  • The client has since been able to put on additional staff to handle the increased appointments and better service walk in customers

If you’d like to know more about our bespoke Live Answer Messaging and Bookings services,

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