When your current VOIP solution has poor call quality
Overview: The client had a VOIP solution in place for their business of 20 plus employees Their system was originally purchased on the cheapest price and subsequently found wanting with
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When you need quality control reviews for continuous improvement
Overview: The client had a 24/7 helpdesk service with complex call flows These flows involved multiple decision points in order to resolve the call efficiently. They engaged us to enhance
When you need to validate your after hours service calls
Overview: The client had an after hours call out service whereby callers could request urgent attendance without paying up front This was resulting in high costs being incurred without recovery
When you want to compliment the user experience for your website with live help options
Overview: The client was developing a new website which they were anticipating would attract significant interest The client wanted to maximise self help whilst also providing a seamless transition to
When you need to monitor your social media enquiries 24/7
Overview: The client had unknown contact volumes and needed a low-cost flexible scalable solution to handle their Facebook page queries They engaged us as part of an overall outsourced service
When you have a high volume of data to be captured in the most cost-effective way
Overview: The client had an existing team of specialist data capture analysts Specialist data capture analysts were being used for low skill data processing They engaged us to build a
When you need to monitor the health and safety of your people working remotely
Overview: TMC’s unique approach toward 24/7 remote and lone worker safety and wellbeing enabled University of Tasmania to replace a long standing, yet manually intensive process, with minimal disruption to
When you need a scalable communications solution for a new business with big plans
Overview: The client had unknown contact volumes and needed a low-cost flexible scalable solution They engaged us as part of an overall outsourced service for all their customer interactions TMC’s
When you need to manage an unprecedented surge in inbound calls
Overview: The client had an existing team of specialists overrun by incoming calls, creating long wait times and missed calls and resulting in a poor customer experience and damage to
When you need a flexible approach to managing seasonal consumer demand for your services
Overview: Global heating, Hot water and cooling client was susceptible to huge spikes in call flows during the changing of seasons, resulting in 1000+ calls being unanswered on their busiest
When you need a back up contact centre in the event of a site shut down
Overview: National doctor’s locum service needed a robust business continuity plan in the event of a full site failure The solution needed to be bespoke, readily available 247 and able