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When you need a back up contact centre in the event of a site shut down

Pain Point

Need a back up contact centre for doctor’s locum service in the event of a site shut down


  • National doctor’s locum service needed a robust business continuity plan in the event of a full site failure
  • The solution needed to be bespoke, readily available 247 and able to be activate at very short notice
  • Activation needed to minimise impact to their service levels and demonstrate business as usual, as far as practical


  • Developing a solution that could be activated a very short notice
  • Designing a solution that our agents could use with minimal training


  • We collaborated with the client to identify the key requirements of managing a responsive solution
  • We implemented a 2-stage plan in a 2 plus 1 service agreement covering all aspects of the business continuity and disaster recovery requirements

The final solution included:

  • Customised script to be held “live” for immediate activation
  • Technology and infrastructure ready to be deployed in our facility for the client’s staff within 24 hours
  • The client now has peace of mind knowing that this significant risk to their business has been mitigated

If you’d like to know more about our bespoke disaster recovery and business continuity solutions,

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