Latest news and advice

While epidemiological medicine works overtime to keep up with the evolution of the Coronavirus and its impacts, the flow-on effects of the pandemic in so many other areas of our

While many of us have our fingers crossed that the worst of the pandemic is behind us, a number of ‘hangovers’ (for lack of a better word) are still being

Facilitated by their short and easy to remember format, 13 numbers are often used to strengthen brand awareness and improve customer recall. It’s an excellent investment for those who want

Setting up a virtual office creates the flexibility to work from anywhere in the world, while maintaining access to office resources and software. The convenience and functionality of working from

What is business efficiency? Business efficiency is measured in terms of a business’s ability to produce output (e.g revenue, products, services) relative to its input (e.g. material, labour and capital). In

We often get asked about the commercial viability of outsourcing vs. remaining in-house. The answer to this question is not necessarily straight forward. It is contingent on a myriad of

It’s no surprise that poor call management can lead to lost sales and opportunities. For anyone running a business, irrespective of size, chances are that your phone has been left

Inbound phone numbers enable businesses to seize control of incoming calls and direct them to specific landing points. Telephone numbers can include Inbound Local (eg 03xxxxxxxx), 1300, 1800 or 13

It is no secret that technology has altered the way we communicate, with mobile phones being the ‘preferred’ means of communication. This, however, raises the important question as to why

It’s no surprise that poor call management can lead to lost sales and business opportunities. But what does poor call management actually mean? Research has shed some light on this

Setting up a virtual office means that employees can work from anywhere in the world, while maintaining access to office resources and software. The transition to a virtual office reached

Did you know that business phones can be hosted in the cloud? Closed-based phone systems are a staple feature of any business looking to streamline their communication. With hosted PBX

Selecting the right business answering service for your company can seem like a daunting process. With so many factors to consider, it can be difficult to find the right one.

A virtual office receptionist and live answering service looks very similar from the outside, so it’s not surprising that some people get confused about the difference between these services. Indeed,

It’s essential to stay connected with family and friends while on holiday, and to take a break from your work routine so that you can recharge. With Easter around the

What is an after-hours call answering service? Instead of diverting after-hours calls to an automated message bank, an answering service ensures that all calls are answered by a real human,

Outsourcing is when a business uses a third party to complete a function or task for them. Common outsourced services include live answering, recruitment, book-keeping, tech support, telemarketing, social media

Offshoring is defined as the relocation of a business process to another country. Businesses often outsource administrative tasks to an offshore provider to increase efficiencies and cut costs. But outsourcing

Customer satisfaction is the most important asset to any organisation. It helps businesses stay connected with clients, foster long-term relationships and improve the quality of the services delivered. Gathering this

Are bookings taking too much of your time? Would you rather tend to your clients during their appointment without the stress of bolting to answer the phone? Or do you