I need to setup a new hotline for an urgent initiative.
- The client needed a new inbound number for a new initiative they had to launch amongst their business network.
- This number would attract new call types that needed also to be handled by an external team
- They engaged us to provide a 1800 and contact centre service to handle the calls
- Call volumes were unknown, and the client needed to mitigate the risk of overloading current resourcing
- We worked with the client to ensure we had a proper understanding of the call handling process
- We sourced a 1800 for the client to advertise
- The client was able to send out their advices within the time required and stand up our contact centre solution in parallel.
The final solution included:
- We implemented our TMC Connect 1800 Service for advertising.
- We implemented our Help Desk and Support Service as the contact centre solution customising it to the clients exacting requirements
- This incorporated a triaging whereby we transferred critical calls to a predefined staff contact list
- The client experienced their desired campaign outcome
If you’d like to know more about our bespoke 1800 and Help Desk and Support services,