Overview: The client wanted to increase the presence of their business to better attract potential new clients to call They engaged us to provide a 1300 service coupled with a
Overview: Our client, Anytime Offices, provides flexible workspace solutions including private offices, coworking desks, virtual offices and meeting rooms. They engaged us because their customers were needing live answering services for
Overview: The client was developing a new website which they were anticipating would attract significant interest The client wanted to maximise self help whilst also providing a seamless transition to
Overview: The client had unknown contact volumes and needed a low-cost flexible scalable solution to handle their Facebook page queries They engaged us as part of an overall outsourced service
Overview The client needed to develop a data capture method to integrate into its existing processes The scope included ability to send SMS and track responses from participants The client
Overview: An Information Technology and services provider of alarm monitoring equipment required an Australian-based partner to provide 24/7 contact centre support. In the event of an alarm being activated, the
Overview: The client had an existing multi-national receptionist service comprising many different locations, each with their own call handling methodology They engaged us to help develop a national standard incorporating
Overview: A provider of automotive member services needed a reception service that could direct queries to their central number as referrals to various retail outlets. The client did not have
Overview: Our client needed to expand its capability and customer care to 24/7 Callers and users of the service were predominantly people that had been prescribed medications Our client needed
Overview: The client has an existing team of specialist contact centre agents Our client was looking for flex in its capability to manage variables in resourcing They engaged us to
Overview: The client was conducting a clinical trial which required follow-up surveys to be conducted with participants They engaged us to provide an outbound calling capability and extensive reporting outputs
Overview: The client was receiving more leads than they could handle each week They engaged us to call these leads and arrange appointment times in a shared calendar for their
Overview: The client had a large and growing network of franchisees Their processes generated large amounts of paperwork to complete quotations and orders which was becoming problematic for the franchisees,
Overview: The client had an existing team of specialist data capture analysts Specialist data capture analysts were being used for low skill data processing They engaged us to build a
Overview: The client had several large customers they need to focus on due to their complex accounting arrangements, whilst at the same time attracting smaller clients with more simple bookkeeping
Overview: The client was inundated with work and his existing team were already working beyond capacity The client was struggling to fill this requirement within his business and had advertised
Overview: Our client already used our services for voice related call handling and escalation services Our client secured a new contract that included a new requirement for handling automated email
Overview: Our client already used our services for voice related call handling and escalation services Our client secured a new contract that included a new requirement for handling automated alerts
Overview: TMC’s unique approach toward 24/7 remote and lone worker safety and wellbeing enabled University of Tasmania to replace a long standing, yet manually intensive process, with minimal disruption to
Overview: Our client had employees constantly travelling across remote parts of Australia They required a method to alert management of any issues or incidents during their travels The client did
