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Offshore Business Process Outsourcing

Pain Point

Needing additional (inhouse) personnel to manage technical support services to growing clientele. Too costly and unable to afford to employ more skilled personnel locally.


  • The client was inundated with request for technical support due to growing business
  • The support requests required remote (offsite) support, so could be delivered from anywhere where there was an internet connection
  • They engaged TMC to source a suitably skilled person to work within their existing team at less than half the cost of what it would otherwise have cost if delivered from Australia
  • The clients were indifferent to this resource being in the Philippines


  • The client required an urgent solution
  • The client did not have the budget to employ a similarly skilled person in Australia
  • The Client required the solution to have no negative impact to his existing client experience


  • We advertised the position as a vacancy in our Manila office
  • We short listed suitably skilled applicants for presentation to our client
  • The client interviewed 3 applicants and offered the job to his preferred person
  • The successful applicant joined our clients existing team seamlessly

The final solution included:

  • We implemented our Offshore Dedicated Team Solution
  • The client saved more than 50% on what it would have otherwise cost in Australia
  • The appointment was deemed a success by the client and warmly received by our clients’ clients

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