Overview:
- The client was inundated with request for technical support due to growing business
- The support requests required remote (offsite) support, so could be delivered from anywhere where there was an internet connection
- They engaged TMC to source a suitably skilled person to work within their existing team at less than half the cost of what it would otherwise have cost if delivered from Australia
- The clients were indifferent to this resource being in the Philippines
Challenge:
- The client required an urgent solution
- The client did not have the budget to employ a similarly skilled person in Australia
- The Client required the solution to have no negative impact to his existing client experience
Solution:
- We advertised the position as a vacancy in our Manila office
- We short listed suitably skilled applicants for presentation to our client
- The client interviewed 3 applicants and offered the job to his preferred person
- The successful applicant joined our clients existing team seamlessly
The final solution included:
- We implemented our Offshore Dedicated Team Solution
- The client saved more than 50% on what it would have otherwise cost in Australia
- The appointment was deemed a success by the client and warmly received by our clients’ clients
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