Never miss another call.
AI answers, humans back it up.
Most AI receptionists are sold to small businesses that can’t afford a real one. Replace the human with software, answer every call cheaply, ship it.
That’s not what TMC-AI is. TMC-AI is built for businesses that already value professional service, where every customer call matters, but where not every call justifies a person on the other end. Bookings, FAQs, directions, simple admin, status updates. The routine work that drains team time but doesn’t need human empathy.
Where empathy matters, the call moves to a real person on our team. No menu loops. No ‘let me transfer you’ hold music. A warm handover from an AI agent who already has the context, to a human who can take it from there.
Inbound or outbound, our AI voice and chat agents are trained to:
24/7 AI call management for local businesses
TMC-AI handles calls at all hours, with the speed and precision you’d expect from a system built on over 50 years of call handling experience. The benefits include 24/7 availability, cost-effectiveness, and improved customer experience through quick response times. The AI handles high call volumes efficiently and provides accurate information to callers, helping you maintain communication standards without scaling human resources unnecessarily.
Every missed call costs your business
Lost revenue from unanswered enquiries. Customers who try once and don’t try again. Staff tied up on phone calls, losing productivity. The cost of missed calls compounds. AI answering the routine work means your live team can focus on the calls that need them, and no caller hits voicemail.
Hear it for yourself
The process
WE LEARN YOUR BUSINESS.
A quick call with our team to map out how you want calls handled.
WE BUILD YOUR AI AGENT.
We configure your FAQs, booking system and call routing rules.
AI ANSWERS, HUMANS BACK IT UP.
If there’s anything your AI agent can’t handle, our in-house local team is right there to take over.
Why a partner who knows phones is the right choice for AI
AI receptionists from startups deliver inconsistent results because the businesses behind them don’t know what answering a customer call actually requires. TMC has been answering phones since 1974. Every quirk of how a customer call goes, we’ve seen and resolved. That experience is built into how the AI is trained, what it picks up, and when it knows to escalate.
TMC-AI is delivered by an established business with ISO certifications, a live call centre and clients who’ve been with us for decades. The risk profile is closer to your existing telco than a new SaaS subscription.
The same AI backs our people
Conversational AI is the part your customers hear. Inside TMC, the same technology works behind the scenes on every interaction our in-house team handles.
Agents get real-time guidance while a call is live: the right answer surfaced from the knowledge base, the next step prompted, any required disclosure flagged. Summaries and CRM updates happen automatically, so agents spend their time with callers instead of typing up notes. And quality assurance runs across every interaction, not a sample, scoring quality, compliance and sentiment so the service keeps improving.
The result is a better experience on both ends of the call. Customers get faster, more consistent answers. Agents get the routine lifted off them. Which is the same promise we make to your team.
Two flavours, one product
FAQs
Pricing typically includes a one-off setup fee, a monthly service fee, and usage-based charges depending on minutes, calls, or activity.
Human augmentation is the use of technology (like AI) to support and enhance human work, making tasks faster, easier, and more efficient rather than replacing people.
Yes, you can choose from a range of voice options to match your brand’s tone and style.
A chatbot is a software tool that automatically responds to customer messages or questions through chat or messaging platforms. Generally embedded within your business website.
Yes, both voice AI and chatbots can be integrated with our Live Answering Service to create a seamless experience, where AI handles routine enquiries and escalates to a live agent when needed.
TMC’s AI Answering Service is a smart virtual assistant that answers calls, handles enquiries, captures information, and supports your customers—24/7 without needing a live operator.
