When your day ends, we’re still on

After Hours Call Handling

Trades on call. Healthcare. Property managers. Government. Labour Hire and NDIS. The kind of work where voicemail is the wrong answer. We pick up.

Live Answering Services
Hello
Trusted 24-hour call answering

We’re here when you’re not

TMC keeps your business operating 24 hours a day, 7 days a week. Whatever time of day, we’re here for your business and your clients. Our after-hours service means you can trust that our local team will professionally manage every client interaction. We resolve customer queries reflecting your brand and call flow, and follow the service scope you’ve briefed.

How we manage your after-hours interactions is up to you. At your request, we forward messages, escalate issues to your on-call team, or log contact for next-day reporting.

How after-hours coverage runs

Your phones divert to a TMC number after hours (or on whatever schedule suits). Our team picks up in your business name, follows the protocol you’ve briefed us on, and either handles the call, takes a message, or escalates to your on-call team. You get a clean record of everything that happened overnight.

After hours isn’t only phones. We can handle email, live chat, social messages and online enquiries on the same overnight roster, so customers get a response on whichever channel they reach you on.

  • Phone calls
  • Email
  • Live chat
  • Social media
  • Online enquiries

A protocol designed around your business

Before commencing an after-hours service, we design a protocol and escalation policy to suit your operations. It may mean no contact with you on weekends and the escalation of critical issues to your in-house staff. We can monitor situations until they’re attended to, make outbound calls and receive inbound calls per your instructions. We provide detailed reporting so you’ll be fully informed.

After hours can mean different things to different businesses. We work on your schedule. If we don’t have what you need, we’ll build it.

What we cover after hours

  • Help desk and technical support
  • Managing trades, triage and call-outs
  • Live answer messaging
  • Bookings and appointment scheduling
  • Human Resource Management, Labour Hire
  • Customer orders through our order fulfilment and secure payment gateway

After Hours Call Handling Price Guide

Pricing displayed in $AUD and $NZD

Starting from

$36.97

(No calls included)

per month

Set Up (Once Off) – $25.00
Excess Calls – $1.84 each

  • 24/7 live answering

  • Custom script

  • Capture of name, number, message

  • Emailed Notification at time of call

Bundles (MOST POPULAR)

$91.87

(50 calls included)

per month

Set Up (Once Off) – $25.00
Excess Calls – $1.83 each

  • 24/7 live answering

  • Custom script

  • Capture of name, number, message

  • Emailed Notification at time of call

Or take advantage of our 7-Day FREE Trial

We’ll have you live the same day or the next business day. If it’s not the right fit, cancel in writing within those seven days and walk away, no charge.

  • Larger or higher-volume opportunities reviewed case by case

  • Cancel in writing required within seven days to exit

  • Standard service agreement applies from day eight, with a three-month minimum term

Cover the night, not just the day.

Our after-hours service makes business support better, around the clock.

24-7