Appointment setting, minus the admin
We take inbound bookings via phone, email, web form or live chat, and write them straight into your calendar or booking system. Outbound, we can chase confirmations, reschedule cancellations, send SMS reminders, and call back enquiries who didn’t book first time round.
Built around your existing system, not a replacement. We integrate with the calendar and booking tools you already use, and we work to your booking rules so the appointments that come through are the right ones, in the right slots.
Bookings on whichever channel customers prefer
When you delegate appointments to us, our team is the first point of contact with your clients. We handle requests over the phone or online, including from booking software or email. Once we confirm dates and times, we integrate with your existing booking system in real time. If appointments need to be modified, we make the change and alert you via your preferred channel.
All appointment management is customised to your business. We design a booking solution that suits your needs and your brand. We can personalise the information your clients receive when they make a booking, and process client requests as directed.
Industries we already manage bookings for
- Hospitality and tourism
- Healthcare and NDIS
- Professional consultancy service providers
- Real estate
- Accountancy
If your industry isn’t on this list, we’ll build a process for it.
What outsourced bookings frees up
You may only need us when your staff are busy or off-site. Perhaps you want a live booking functionality available 24/7. You might want to delegate all aspects of the booking process. Whatever the need, our team can:
- Manage all your web or phone-based enquiries
- Take control of all or certain types of bookings
- Provide updates to your appointments calendar
- Send alerts and reminders
- Integrate cleanly with your team and operations
- Change your web-based diary management systems as required
Looking for outbound appointment setting?
Our appointments team also offers outbound appointment setting, so you can access new clients and business opportunities. We’re equipped to make sales appointments for marketing campaigns and contact leads on your behalf.
- Lead generation
- Lead qualification based on your digital leads
- Client satisfaction surveys
- Appointment scheduling
Let your staff do the consulting. We’ll manage the calendar.
We answer calls on your behalf.
We create and make live edits to bookings through our online booking calendar.
