TMC-AI

AI on the line

Voice AI

A voice on the line that knows what to do, and when to pass the call. Inbound and outbound, 24/7, with warm handover to our in-house team in Australia and New Zealand.

Business Phone Numbers
We’re here for your business

Calls answered, with the right escalation when needed

Voice AI is for businesses where the phones never stop, but not every call justifies a person picking up. Practice receptionists fielding the same booking questions hundreds of times a day. Trades businesses with after-hours calls that are mostly enquiry, occasionally emergency. Service businesses where the routine outnumbers the complex by ten to one.

The AI agent picks up immediately. It introduces itself in your business voice, answers the questions it’s been trained on, books the appointments, takes the messages, transfers urgent calls. The customer experience is closer to a well-briefed receptionist than a phone tree.

What Voice AI does

  • Inbound and outbound call handling, available 24/7
  • Branded voice agent (Jess or Ted by default, or your own character)
  • Multi-language support
  • Custom call flows, FAQs and triage rules
  • Bookings written straight into your calendar or booking platform
  • Warm transfer to our in-house team when complex queries arrive
  • Spam filtering and call screening
  • Detailed transcripts and call summaries for every call

Where Voice AI works best

  • Practice receptionist work (medical, allied health, legal, professional)
  • Booking-heavy businesses (services, hospitality, automotive)
  • High-volume routine inbound (utilities, councils, education)
  • After-hours coverage where most calls are simple
  • Outbound campaigns, surveys and follow-up

Why Voice AI from TMC

Voice AI replaces nothing. It runs alongside our in-house local call centre, taking the calls that don’t need a human and passing the rest. The result for clients: lower costs, faster response, no missed calls, and the quality of service that comes from the right channel handling each call.

The infrastructure is built in-house and ISO 27001 certified (ISO 42001 certification pending). Set-up is fast (most clients are live same day, or within days for more complex requirements), and we manage the configuration so your existing call flows come across without disruption.

Hear it for yourself

Call a demo line for your industry below. No forms, no sales pitch, just Jess (Aus) or Ted (NZ).

Hospitality
Hospitality, Restaurants & Function Centres

Never miss a booking again

Guests get instant answers on bookings, menus and venue tours, even after hours. Your team stays on the floor while TMC-AI handles the phones, and a real person steps in the moment a call needs one.

Try our hospitality assistant

Call to see how Jess (Aus) or Ted (NZ) can handle your calls.

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Trades & Services Providers
Franchise Operators & Trade Services

Leads routed while you’re on the tools

New enquiries go to the right tradesperson straight away, based on location and job type. Appointments booked, schedules managed, leads captured, without anyone downing tools.

Try our Trades assistant

Call to see how Jess (Aus) or Ted (NZ) can handle your calls.

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Medical & Healthcare
Medical & Healthcare Practitioners

Patient care starts with the phone call

Patients book appointments, get answers to common questions and reach your practice 24/7. The front desk keeps moving, and your team stays with the patients in the room.

Try our Healthcare assistant

Call to see how Jess (Aus) or Ted (NZ) can handle your calls.

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Professional Services
Professional & Financial Services

Call handling that sounds like your firm

Clients get the professional service they expect: appointments scheduled, enquiries handled, messages taken accurately. Always available, and escalated to a person when the matter calls for it.

Try our Professional Services assistant

Call to see how Jess (Aus) or Ted (NZ) can handle your calls.

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Marketing
Marketing & Lead Gen Agencies

More leads booked, fewer lost

Leads qualified the moment they call, appointments booked automatically, pipeline kept moving. Your team spends its time closing, not chasing.

Try our Lead Generation assistant

Call to see how Jess (Aus) or Ted (NZ) can handle your calls.

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Technology & IT
MSP’s, Technology & IT Providers

Support triage that knows when to escalate

Common issues get fast answers. Complex problems reach your technicians immediately, with the context already captured. Fewer tickets, faster response times.

Try our IT Support assistant

Call to see how Jess (Aus) or Ted (NZ) can handle your calls.

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Automotive & Customer Care

Service bookings, sorted

Customers book services on the spot, hear about recalls and get answers fast. Integrated with your CRM, so every booking and message ends up where it should.

Try our Automotive assistant

Call to see how Jess (Aus) or Ted (NZ) can handle your calls.

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Gym
Health & Wellness

Classes full, members answered

Members book sessions, get class times and reach you at any hour. The schedule stays full while your trainers stay with the people in front of them.

Try our Wellness assistant

Call to see how Jess (Aus) or Ted (NZ) can handle your calls.

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Voice AI Pricing

Pricing displayed in $AUD and $NZD

7 Day FREE Trial Available

BOT Answer Messaging – Basic Plan

TMC BOTAM20

$35

per month

Set Up – $25.00 Once Offº
Included Calls – 20
Excess Call Charge – $1.00

  • Custom Greeting

  • Capture of 3 key fields: Caller Name, Phone Number, Brief Message

  • Email notification to nominated recipient, includes transcript summary

  • Dedicated phone number to divert calls to (not transferable)

º Complex setups may incur higher fees

  • Additional Fields: $0.15 each
  • SMS Notification: $0.36 per transmission
  • Transfer Attempts: $0.25 per attempt
  • Call Transfer (Telco Charges, applicable for connected call transfers): $0.06 per minute (billed per second of talk time at transfer)
  • Handover to Call Centre (tmc): $0.03 per second of handle time (unless other pricing arrangement has been agreed)
Starter

$49

per month

Set Up – $75.00
Included Minutes – 50mins
Excess Minutes – $0.80

  • Custom Greeting

  • Conversational AI

  • Generative AI

  • Emailed Notification

  • SMS Notification*

  • Call Transfer**

  • Handover to Call Centre (tmc)***

  • Full Transcript Summary

  • Client Portal^

* SMS Notification: $0.36 per transmission
** Call Transfer (Telco Charges, applicable for connected call transfers): $0.06 per minute (billed per second of talk time at transfer)
*** Handover to Call Centre (tmc): $0.03 per second of handle time (unless other pricing arrangement has been agreed)
^ Monthly Client Portal Access fee (optional) – Includes access to adhoc reporting, contacts list, rosters maintenance and update: $35.20
Monthly Scheduled Reporting fee (optional) – Includes scheduled call activity reporting daily, weekly or monthly via email: $35.20

SME

$199

per month

Set Up – Quoted
Included Minutes – 250mins
Excess Minutes – $0.75

  • Custom Greeting

  • Conversational AI

  • Generative AI

  • Emailed Notification

  • SMS Notification*

  • Call Transfer**

  • Handover to Call Centre (tmc)***

  • Full Transcript Summary

  • Client Portal^

  • Unlimited FAQs

  • Tiered FAQs

  • Website Scraping

  • Calendar Integration

  • Bookings Integration

  • Payment Integration (Coming Soon)

  • CRM Integration (Coming Soon)

* SMS Notification: $0.36 per transmission
** Call Transfer (Telco Charges, applicable for connected call transfers): $0.06 per minute (billed per second of talk time at transfer)
*** Handover to Call Centre (tmc): $0.03 per second of handle time (unless other pricing arrangement has been agreed)
^ Monthly Client Portal Access fee (optional) – Includes access to adhoc reporting, contacts list, rosters maintenance and update: $35.20
Monthly Scheduled Reporting fee (optional) – Includes scheduled call activity reporting daily, weekly or monthly via email: $35.20

Enterprise

$499

per month

Set Up – Quoted
Included Minutes – 650mins
Excess Minutes – $0.70

  • Custom Greeting

  • Conversational AI

  • Generative AI

  • Emailed Notification

  • SMS Notification*

  • Call Transfer**

  • Handover to Call Centre (tmc)***

  • Full Transcript Summary

  • Client Portal^

  • Unlimited FAQs

  • Tiered FAQs

  • Website Scraping

  • Calendar Integration

  • Bookings Integration

  • Payment Integration (Coming Soon)

  • CRM Integration (Coming Soon)

  • Outbound Calling (Campaign)

  • Data Capture (Outbound)

  • Bespoke Solutions

* SMS Notification: $0.36 per transmission
** Call Transfer (Telco Charges, applicable for connected call transfers): $0.06 per minute (billed per second of talk time at transfer)
*** Handover to Call Centre (tmc): $0.03 per second of handle time (unless other pricing arrangement has been agreed)
^ Monthly Client Portal Access fee (optional) – Includes access to adhoc reporting, contacts list, rosters maintenance and update: $35.20
Monthly Scheduled Reporting fee (optional) – Includes scheduled call activity reporting daily, weekly or monthly via email: $35.20

Ready to put a voice agent on the front line?

See AI and humans working better together.