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1800

Pain Point

I need to setup a new number and contact centre for a new client.

Overview:

  • The client needed a new inbound number and after hours contact centre for a new contract they had just won
  • They engaged us to provide a 1800 and contact centre service

Challenge:

  • The services required need to be implemented within a week

Solution:

  • We worked with the client to ensure we had a proper understanding of the call handling process
  • We sourced a 1800 for the client to advertise to their new client
  • We implemented the after hours contact centre solution within 3 days

The final solution included:

  • We implemented our TMC Connect 1800 Service
  • We implemented our Escalation Management and Triage service as the contact centre solution customising it to the client’s requirements
  • The solution was implemented and operational within 3 days to the satisfaction of the client

 

If you’d like to know more about our bespoke 1800 and Escalation Management and Triage services,