Pain Point
I need Freecall phone numbers for both my New Zealand and Australian operations together with an Australian-based Contact Centre.
Overview:
- The client needed 1800 and Freecall numbers in Australia and New Zealand
- These numbers would need to be answered by the same contact centre
- They engaged us to provide not only the 1300 services and the contact centre solution
Challenge:
- Providing a high quality international Freecall service, as their current provider was very poor
- Answering the calls in a way that demonstrated a sound understanding of each country’s unique requirements
Solution:
- We worked with the client to identify to port their existing number and provided a new service.
- We then identified the best approach for handling their calls
- The client was able to provide the 24/7 support demanded by their clients in a rapidly expanding industry.
The final solution included:
- We implemented our TMC Connect International Freecall services and 1800 Service.
- We implemented our Help Desk and Escalation Management service to handle the calls
- The client now has piece of mind that their calls are delivered on a high quality network and that no calls will be missed
If you’d like to know more about our bespoke International Freecall, 1800 and Help Desk and Support services,