IVR

Pain Point

My business has changed splitting into distinct groups and I cannot change my advertised number as it is across all my packaging.

Overview:

  • The client had just sold off a significant part of their business to another company
  • They had the one advertised number
  • They engaged us to provide an IVR (Interactive Voice Response) solution

Challenge:

  • Providing a solution that would not compromise customer service for the now distinct product lines
  • Minimising the cost whilst delivering a seamless solution for customers calling the centralised number

Solution:

  • We collaborated with the client and the new product owner to identify a mutually agreeable solution.
  • We then created voice messages for a simplex IVR with Option 1 and Option 2

The final solution included:

  • We implemented our TMC Connect IVR Service.
  • The client was able to retain their advertised number and the new product owner is able to receive all relevant calls until they can properly establish their own advertised number.

 

If you’d like to know more about our bespoke IVR services,