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International Freecall and 1300

Pain Point

My clients require a 24/7 hotline for call-out and we need to provide separate numbers for them to individually personalise their service.

Overview:

  • The client needed specific 1300 numbers for each of their clients.
  • These numbers would terminate on an afterhours call-out service
  • They engaged us to provide not only the 1300 services but also the afterhours call-out service

Challenge:

  • Providing a consistent branded approach to each of the client’s clients
  • Answering the calls in a way that demonstrated a sound understanding of each individual client

Solution:

  • We worked with the client to identify countries requiring the service and sourced these within 48 hours.
  • We then created a templated approach for the afterhours call-out service and customised this for each of the client’s clients
  • The client was able to provide the 24/7 support demanded by their client.

The final solution included:

  • We implemented our TMC Connect International Freecall services and 1300 Service for advertising.
  • We implemented our Escalation Management and triage service to handle the calls
  • The client has since extended their offering to include a 24/7 option knowing that it is now a very economical and simple process for them to activate and maintain

 

If you’d like to know more about our bespoke International Freecall, 1300 and Escalation Management services,