My clients require a 24/7 hotline for call-out and we need to provide separate numbers for them to individually personalise their service.
- The client needed specific 1300 numbers for each of their clients.
- These numbers would terminate on an afterhours call-out service
- They engaged us to provide not only the 1300 services but also the afterhours call-out service
- Providing a consistent branded approach to each of the client’s clients
- Answering the calls in a way that demonstrated a sound understanding of each individual client
- We worked with the client to identify countries requiring the service and sourced these within 48 hours.
- We then created a templated approach for the afterhours call-out service and customised this for each of the client’s clients
- The client was able to provide the 24/7 support demanded by their client.
The final solution included:
- We implemented our TMC Connect International Freecall services and 1300 Service for advertising.
- We implemented our Escalation Management and triage service to handle the calls
- The client has since extended their offering to include a 24/7 option knowing that it is now a very economical and simple process for them to activate and maintain
If you’d like to know more about our bespoke International Freecall, 1300 and Escalation Management services,