Pain Point
Missing sales opportunities due to customers hanging up before they get answered
Overview:
- The client could not always get to their callers quickly
- The client had been experiencing high rates of customers hanging up prior to their call being answered
- They engaged us to implement a customised greeting to alert callers that they were currently busy
- The client has halved their incidence of callers hanging up before they can get answered
Challenge:
- Implementing a solution that would provide immediate information to a caller even before they were answered by a person
- Designing short and succinct messages that could be played at intervals with a consistency of branding message
Solution:
- We consulted with the client on the most appropriate wording, incorporating their branding requirements
- We implemented our Business Intro customised greeting
- The client now receives great feedback about their responsiveness and has significantly increased capturing their sales enquiries
If you’d like to know more about our bespoke Business Intro services,