Overview: The client needed specific inbound numbers for a once off short-term project. These numbers were to be advertised in emails and mailouts These numbers were to be Freecall to
Overview: The client needed specific 1300 numbers for each of their clients. These numbers would terminate on an afterhours call-out service They engaged us to provide not only the 1300
Overview: The client had a VOIP solution in place for their business of 20 plus employees Their system was originally purchased on the cheapest price and subsequently found wanting with
Overview: The client had a 24/7 helpdesk service with complex call flows These flows involved multiple decision points in order to resolve the call efficiently. They engaged us to enhance
Overview: The client had an after hours call out service whereby callers could request urgent attendance without paying up front This was resulting in high costs being incurred without recovery
Overview: The client was developing a new website which they were anticipating would attract significant interest The client wanted to maximise self help whilst also providing a seamless transition to