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No matter what business you’re in or the size of your organisation, we’ve probably solved a problem just like yours for someone else.

International Freecall and 1800

Overview: The client needed specific inbound numbers for a once off short-term project. These numbers were to be advertised in emails and mailouts These numbers were to be Freecall to

International Freecall and 1300

Overview: The client needed specific 1300 numbers for each of their clients. These numbers would terminate on an afterhours call-out service They engaged us to provide not only the 1300

VOIP PBX

Overview: The client had a VOIP solution in place for their business of 20 plus employees Their system was originally purchased on the cheapest price and subsequently found wanting with

Customised Greetings

Overview: The client had a 24/7 helpdesk service with complex call flows The se flows involved multiple decision points in order to resolve the call efficiently. They engaged us to

Customised Greetings

Overview: The client had an after hours call out service whereby callers could request urgent attendance without paying up front This was resulting in high costs being incurred without recovery

Webchat

Overview: The client was developing a new website which they were anticipating would attract significant interest The client wanted to maximise self help whilst also providing a seamless transition to