Overview: The client had beauticians either too busy to take calls because they were performing services or they were not busy at all They engaged us to answer their calls
Overview: The client had a VOIP solution in place for their business of 20 plus employees Their system was originally purchased on the cheapest price and subsequently found wanting with
Overview: The client had a 24/7 helpdesk service with complex call flows These flows involved multiple decision points in order to resolve the call efficiently. They engaged us to enhance
Overview: The client needed an answering service for their new business They were apprehensive to launch straight away with a Live Answering service yet wanted to get a number they
Overview: The client was developing a new website which they were anticipating would attract significant interest The client wanted to maximise self help whilst also providing a seamless transition to
Overview: The client had unknown contact volumes and needed a low-cost flexible scalable solution to handle their Facebook page queries They engaged us as part of an overall outsourced service
Overview: An Information Technology and services provider of alarm monitoring equipment required an Australian-based partner to provide 24/7 contact centre support. In the event of an alarm being activated, the
Overview: The client was receiving more leads than they could handle each week They engaged us to call these leads and arrange appointment times in a shared calendar for their
Overview: The client had an existing team of specialist data capture analysts Specialist data capture analysts were being used for low skill data processing They engaged us to build a
Overview: Our client already used our services for voice related call handling and escalation services Our client secured a new contract that included a new requirement for handling automated email
Overview: Our client had employees constantly travelling across remote parts of Australia They required a method to alert management of any issues or incidents during their travels The client did
Overview: The client had unknown contact volumes and needed a low-cost flexible scalable solution They engaged us as part of an overall outsourced service for all their customer interactions TMC’s
Overview: The client had an existing team of specialists overrun by incoming calls, creating long wait times and missed calls and resulting in a poor customer experience and damage to
Overview: The client had their reception and administration person about to take maternity leave They engaged us to provide a solution that would help them cover during this The Client’s
Overview: The client had 2 hotel and short stay accommodation premises which required a staff member to be available 24 hours in case of an emergency repair or lock-out situation
Overview: The client needed to centralise a complex spread of over 15 regional office after hours technician call-out processes into a single national process They engaged us to firstly help
Overview: The client had one of their major clients with an email-based approach to advising of technician callouts, which was becoming problematic to handle They engaged us to take-over these
Overview: Global heating, Hot water and cooling client was susceptible to huge spikes in call flows during the changing of seasons, resulting in 1000+ calls being unanswered on their busiest
Overview: National media organisation client was being overrun with calls resulting in 1000’s of calls being unanswered on a daily basis This was creating significant negative feedback from their customer
Overview: The client had been affected by NBN being down They engaged us for a temporary service until it was fixed The client has since come to value our service
