Pain Point
Ability to monitor the Health and Wellbeing of workers travelling within remote areas of Australia
Overview:
- Our client had employees constantly travelling across remote parts of Australia
- They required a method to alert management of any issues or incidents during their travels
- The client did not have resources nor processes to manage the monitoring needed
Challenge:
- To find an accurate and efficient way to log each employee travel itinerary
- To implement a method for employees to contact the Lone Worker Service
- To implement a method for TMC to contact travelling employees to update check points
- There was limitation across some areas where mobile phone reception was not available
Solution:
- We integrated our client’s employee travel itineraries into our Lone Worker Solution
- Employees were able to log itinerary vie telephone contact into TMC or via webform
- Our solution included full monitoring of travelling employees via dashboard
- Our solution had alerts where employees failed to check in at agreed regular intervals
- Our solution provided employees with the ability to amend itinerary and check in timeframes
- Our client has full visibility and reporting of our service via a live dashboard
- Build a solution that had Omni Channel capability, mobile phone, SMS, satellite phone
The final solution included:
- Voice, email, SMS, Satellite Phone and webform communication capability
- Monitoring of duress/distress alarms and escalation process procedures
- Secure transfer of safety check-ins with co-travellers
- Dashboard reporting to show the whereabouts of workers in the field and their status
- Rapid response support team to ensure ongoing optimal operation
- The result meant a reduction in time managing the process and increased user engagement.
If you’d like to know more about our bespoke Lone Worker monitoring services,