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Lone Worker Monitoring

Pain Point

Ability to monitor the Health and Wellbeing of workers travelling within remote areas of Australia

Overview:

  • Our client had employees constantly travelling across remote parts of Australia
  • They required a method to alert management of any issues or incidents during their travels
  • The client did not have resources nor processes to manage the monitoring needed

Challenge:

  • To find an accurate and efficient way to log each employee travel itinerary
  • To implement a method for employees to contact the Lone Worker Service
  • To implement a method for TMC to contact travelling employees to update check points
  • There was limitation across some areas where mobile phone reception was not available

Solution:

  • We integrated our client’s employee travel itineraries into our Lone Worker Solution
  • Employees were able to log itinerary vie telephone contact into TMC or via webform
  • Our solution included full monitoring of travelling employees via dashboard
  • Our solution had alerts where employees failed to check in at agreed regular intervals
  • Our solution provided employees with the ability to amend itinerary and check in timeframes
  • Our client has full visibility and reporting of our service via a live dashboard
  • Build a solution that had Omni Channel capability, mobile phone, SMS, satellite phone

The final solution included:

  • Voice, email, SMS, Satellite Phone and webform communication capability
  • Monitoring of duress/distress alarms and escalation process procedures
  • Secure transfer of safety check-ins with co-travellers
  • Dashboard reporting to show the whereabouts of workers in the field and their status
  • Rapid response support team to ensure ongoing optimal operation
  • The result meant a reduction in time managing the process and increased user engagement.

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