International Freecall and 1800
Overview: The client needed 1800 and Freecall numbers in Australia and New Zealand These numbers would need to be answered buy the same contact centre They engaged us to provide
Overview: The client needed 1800 and Freecall numbers in Australia and New Zealand These numbers would need to be answered buy the same contact centre They engaged us to provide
Overview: The client had a VOIP solution in place for their business of 20 plus employees Their system was originally purchased on the cheapest price and subsequently found wanting with
Overview: The client had a 24/7 helpdesk service with complex call flows The se flows involved multiple decision points in order to resolve the call efficiently. They engaged us to
Overview: The client had an after hours call out service whereby callers could request urgent attendance without paying up front This was resulting in high costs being incurred without recovery
Overview: The client had a number of sites with co-working spaces and serviced offices They engaged us because their customers were needing live answering services for their businesses The number