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No matter what business you’re in or the size of your organisation, we’ve probably solved a problem just like yours for someone else.

International Freecall and 1800

Overview: The client needed 1800 and Freecall numbers in Australia and New Zealand These numbers would need to be answered buy the same contact centre They engaged us to provide


Overview: The client had a VOIP solution in place for their business of 20 plus employees Their system was originally purchased on the cheapest price and subsequently found wanting with

Customised Greetings

Overview: The client had a 24/7 helpdesk service with complex call flows The se flows involved multiple decision points in order to resolve the call efficiently. They engaged us to

Customised Greetings

Overview: The client had an after hours call out service whereby callers could request urgent attendance without paying up front This was resulting in high costs being incurred without recovery


Overview: The client had a number of sites with co-working spaces and serviced offices They engaged us because their customers were needing live answering services for their businesses The number


Overview: The client was developing a new website which they were anticipating would attract significant interest The client wanted to maximise self help whilst also providing a seamless transition to