Multiple 1800 and Freecall numbers answered by the same contact centre
Overview: The client needed 1800 and Freecall numbers in Australia and New Zealand These numbers would need to be answered by the same contact centre They engaged us to provide
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Building, Construction and Facilities Management
When your current VOIP solution has poor call quality
Overview: The client had a VOIP solution in place for their business of 20 plus employees Their system was originally purchased on the cheapest price and subsequently found wanting with
When you need quality control reviews for continuous improvement
Overview: The client had a 24/7 helpdesk service with complex call flows These flows involved multiple decision points in order to resolve the call efficiently. They engaged us to enhance
When you need to validate your after hours service calls
Overview: The client had an after hours call out service whereby callers could request urgent attendance without paying up front This was resulting in high costs being incurred without recovery
When you need live answering services for multiple businesses within the one office
Overview: The client had a number of sites with co-working spaces and serviced offices They engaged us because their customers were needing live answering services for their businesses The number
When you want to compliment the user experience for your website with live help options
Overview: The client was developing a new website which they were anticipating would attract significant interest The client wanted to maximise self help whilst also providing a seamless transition to