Overview: The client had its own in-house contact centre that used dated technology and was inefficient The scope included full integration to existing job management software and contractor listings They
Overview: The client had an afterhours call-out process which had become problematic and needed review They engaged us to automate and simplify the process We now handle their afterhours call-outs
Overview: The client’s customer demand for after hours trades was increasing and they needed to scale up They engaged us to provide a contact centre capable of handling triaging for
Overview: The client had one of their major clients with an email-based approach to advising of technician callouts, which was becoming problematic to handle They engaged us to take-over these
Overview: An elevator sales and service company was seeking an outsourced partner to handle live answering of both business hours and afterhours calls The service had to be capable of
Overview: National media organisation client was being overrun with calls resulting in 1000’s of calls being unanswered on a daily basis This was creating significant negative feedback from their customer
Overview: A local roller door and gate repair service was looking to outsource their call answering service due to significant growth in their business The service was set up to
Overview: The client had been affected by NBN being down They engaged us for a temporary service until it was fixed The client has since come to value our service
Overview: The client could not always get to their callers quickly The client had been experiencing high rates of customers hanging up prior to their call being answered They engaged
Overview: The client has a nationwide chain of restaurants with over 300 locations each with standardised cooking equipment TMC’s Business Intelligence reporting provided the insights into call data being collected
