Whitelabel

Pain Point

Need a live answer messaging service to complement product offering to tenants of serviced offices

Overview:

  • The client had a number of sites with co-working spaces and serviced offices
  • They engaged us because their customers were needing live answering services for their businesses
  • The number of services being required enabled the client to take up a wholesale arrangement to take advantage of volume discounts and increase their value proposition to their customers

Challenge:

  • The client had a limited understanding of live answer messaging and wholesaling
  • The client wanted to use this solution to reduce the cost of their in-house reception service

Solution:

  • We workshopped with the client to calibrate requirements
  • We started off with a live answer messaging service for the client themselves to become familiar with the service and our capability to provide a premium service for their customers
  • We introduced the wholesale model together with billing and reporting data to enable the client to bill our services on their accounts and provide level 1 support for their customers

The final solution included:

  • We implemented our Whitelabel solution with all the necessary templates and procedures to facilitate the client’s branded version of our services
  • We provided a Client Portal for reporting and for automated provisioning
  • The client has built sufficient volume for them to justify an API solution including billing feeds and automated provisioning so they are now maximizing their margin with a streamlined wholesale service

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