Pain Point
Needing an Australian based company to answer calls so they can concentrate on handling jobs
Overview:
- A domestic and commercial glass replacement company urgently needed an Australian based live answering service to answer their calls so they could concentrate on their ever increasing workload.
- They simply wanted messages to be taken so that they could follow-up callers at more convenient times
Challenge:
- Implementing the service urgently
- The client was very cost conscious
Solution:
- We collaborated with the client to identify their simple requirements and stepped them through the process of connecting their phones
- We implemented their service within 24 hours
- The solution may need to be extended to include handling emergency breakage repairs after hours
The final solution included:
- Implementation of our most cost effective Live Answering Messaging Bundled service
- A clear and concise script to quickly take messages and email them through after each call
- The client has peace of mind knowing they will never miss a call and that the solution can be enhanced as and when they need
If you’d like to know more about our bespoke live answer messaging services,