Overview: The client needed to centralise a complex spread of over 15 regional office after hours technician call-out processes into a single national process They engaged us to firstly help
Overview: The client ‘s internal process for handling after hours was inefficient and prone to error due to legacy manual processes They engaged us to provide an Afterhours Service Provider
Overview: The client needed a professional, efficient and scalable way to manage inbound calls They engaged us to qualify calls and allocate to appropriate teams based on need and location
Overview: The client had become frustrated with the declining service performance of their current afterhours contact centre provider They engaged us to bring their afterhours support back to the level
Overview: The client had one of their major clients with an email-based approach to advising of technician callouts, which was becoming problematic to handle They engaged us to take-over these
Overview: An elevator sales and service company was seeking an outsourced partner to handle live answering of both business hours and afterhours calls The service had to be capable of
Overview: Global heating, Hot water and cooling client was susceptible to huge spikes in call flows during the changing of seasons, resulting in 1000+ calls being unanswered on their busiest
Overview: National media organisation client was being overrun with calls resulting in 1000’s of calls being unanswered on a daily basis This was creating significant negative feedback from their customer
Overview: A local roller door and gate repair service was looking to outsource their call answering service due to significant growth in their business The service was set up to
Overview: The client had been affected by NBN being down They engaged us for a temporary service until it was fixed The client has since come to value our service
Overview: The client could not always get to their callers quickly The client had been experiencing high rates of customers hanging up prior to their call being answered They engaged
Overview: The client has a nationwide chain of restaurants with over 300 locations each with standardised cooking equipment TMC’s Business Intelligence reporting provided the insights into call data being collected
Overview: The client wanted to be able to send broadcast messages to their executives at any time to ensure their safety or know their whereabouts They engaged us to provide
Overview: The client wanted to be able to send broadcast messages to the family members of the residents and patients in the case of an emergency in any of their
Overview: National restaurant chain needed a consistent brand experience across 30 venues for callers The telephony systems and booking systems were non-standard The solution needed to be able to relieve
Overview: National doctor’s locum service needed a robust business continuity plan in the event of a full site failure The solution needed to be bespoke, readily available 247 and able
