Textr

Pain Point

Need to be able to contact resident family members in the case of a Covid-19 or similar scenario

Overview:

  • The client wanted to be able to send broadcast messages to the family members of the residents and patients in the case of an emergency in any of their facilities
  • They engaged us to provide a simple solution which they could manage themselves or that we would manage on their behalf if so required
  • The client has incorporated our solution as part of their overall emergency management plan and has expanded it use to their internal teams for staff notifications as and when required

Challenge:

  • SMS’s needed to be sent simultaneously to potentially 100’s of family members or 1,000’s of staff
  • Personal contact information was highly confidential
  • Maintaining currency of changes to resident population was essential
  • There could be circumstances where the client would need us to send these SMS’s on their behalf

Solution:

  • We collaborated closely with the client to ensure we had a thorough understanding of their privacy concerns and identify a suitable solution for handling their staff sensitive data
  • We provided a 2-way SMS platform that the client could manage themselves with the aid of an extensive user guide
  • We included an “Opt-out” process which the client can use to help keep their records current

The final solution included:

  • We provided our off-the-shelf Textr bulk SMS solution
  • The client created standalone databases in a secure FTP location to automatically update from their HR system to which we connected our SMS Platform via API.
  • We allocated a mobile number to enable 2-way transmission that converted SMS to email and vice versa
  • We integrated the platform into our systems to enable our Agents to manage the sending of messages should the client be unable to do so
  • The client now has peace of mind that they can send messages quickly and efficiently to all their people whenever they need, or we can do so on their behalf, with the confidence that they and we are always using the most current contact information

If you’d like to know more about our bespoke Textr Bulk SMS services,

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