Overview: The client needed a highly responsive outsourced contact centre partner to help handle data breach events They engaged us to provide multiple global freecall numbers that could be used
Overview: National building service was seeking an outsourced partner to manage business hours overflow and afterhours call answering service The service had to be capable of handling complex escalations to
Overview: The client had concerns that their manual processes were not effectively monitoring guards They engaged us to take on their afterhours calls and escalate urgent work to them as
Overview: The client had a receptionist for whom they needed backup in case of busy times and afterhours They engaged us to provide a 24/7 overflow service for their co-working
Overview: The client had been inundated with calls on several occasions due to press release and needed to improve their customer experience by answering those calls currently being abandoned They
Overview: The client had an existing team of specialists overrun by incoming calls, creating long wait times and missed calls and resulting in a poor customer experience They engaged us
Overview: Our client needed assistance with fluctuating business hour call volumes They were also asked to extend their operating hours to 24/7 by their own client Callers were generally after
Overview: The client had multiple retirement villages under their care and needed to increase their afterhours support processes for residents who may need anything from reassurance if they are feeling
Overview: National franchise business was seeking an outsourced partner to manage call answering service The service had to be capable of delivering sales leads to specific franchisees by geography /
Overview: National franchise business was seeking a replacement outsourced partner to manage their call answering service (they were very disgruntling with their current provider due to quality issues as well
Overview: National franchise business was seeking a more cost-effective outsourced partner to manage their call answering service (they were very disgruntling with their current provider due to increasing costs as
Overview: The client had its own in-house contact centre that used dated technology and was inefficient The scope included full integration to existing job management software and contractor listings They
Overview: The client’s customer base typically only needed business hours support and now needed a partner to provide the afterhours component so they could deliver this They engaged us to
Overview: The client required afterhours support for family members needing to contact an oncall nurse They engaged us to provide a solution that would be able to handle the nurses’
Overview: The client had an afterhours call-out process which had become problematic and needed review They engaged us to automate and simplify the process We now handle their afterhours call-outs
Overview: The client’s customer demand for after hours trades was increasing and they needed to scale up They engaged us to provide a contact centre capable of handling triaging for
Overview: The client had their reception and administration person about to take maternity leave They engaged us to provide a solution that would help them cover during this The Client’s
Overview: The client had been experiencing difficulties with their afterhours support provider and needed to make a change to improve the service for their counselling services to employees 24/7. They
Overview: The client had 2 hotel and short stay accommodation premises which required a staff member to be available 24 hours in case of an emergency repair or lock-out situation
Overview: The client handles thousands of calls each year afterhours They engaged us to provide a 24/7 contact centre to triage these calls such that only urgent matters would be
