When your current VOIP solution has poor call quality
Overview: The client had a VOIP solution in place for their business of 20 plus employees Their system was originally purchased on the cheapest price and subsequently found wanting with
Overview: The client had a VOIP solution in place for their business of 20 plus employees Their system was originally purchased on the cheapest price and subsequently found wanting with
Overview: The client had a 24/7 helpdesk service with complex call flows These flows involved multiple decision points in order to resolve the call efficiently. They engaged us to enhance
Overview: The client had an after hours call out service whereby callers could request urgent attendance without paying up front This was resulting in high costs being incurred without recovery
Overview: The client was developing a new website which they were anticipating would attract significant interest The client wanted to maximise self help whilst also providing a seamless transition to
Overview: An Information Technology and services provider of alarm monitoring equipment required an Australian-based partner to provide 24/7 contact centre support. In the event of an alarm being activated, the
Overview: The client had an existing team of specialist data capture analysts Specialist data capture analysts were being used for low skill data processing They engaged us to build a
Overview: Our client already used our services for voice related call handling and escalation services Our client secured a new contract that included a new requirement for handling automated email
Overview: TMC’s unique approach toward 24/7 remote and lone worker safety and wellbeing enabled University of Tasmania to replace a long standing, yet manually intensive process, with minimal disruption to
Overview: The client had mining exploration personnel in the field on a regular basis and were increasing concerned of the need to provide a monitoring service that could improve upon
Overview: The client had become frustrated with the declining service performance of their current afterhours contact centre provider They engaged us to bring their afterhours support back to the level
Overview: The client had one of their major clients with an email-based approach to advising of technician callouts, which was becoming problematic to handle They engaged us to take-over these
Overview: Global heating, Hot water and cooling client was susceptible to huge spikes in call flows during the changing of seasons, resulting in 1000+ calls being unanswered on their busiest
Overview: The client has a nationwide chain of restaurants with over 300 locations each with standardised cooking equipment TMC’s Business Intelligence reporting provided the insights into call data being collected