Overview: The client needed an outsource partner to assist with adding live answer services to their product and services range They engaged us because we had the platform that provided
Overview: The client was inundated with request for technical support due to growing business The support requests required remote (offsite) support, so could be delivered from anywhere where there was
Overview: The client needed specific 1300 numbers for each of their clients. These numbers would terminate on an afterhours contact centre They engaged us to provide not only the 1300
Overview: The client had a VOIP solution in place for their business of 20 plus employees Their system was originally purchased on the cheapest price and subsequently found wanting with
Overview: The client had a 24/7 helpdesk service with complex call flows These flows involved multiple decision points in order to resolve the call efficiently. They engaged us to enhance
Overview: The client had an after hours call out service whereby callers could request urgent attendance without paying up front This was resulting in high costs being incurred without recovery