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No matter what business you’re in or the size of your organisation, we’ve probably solved a problem just like yours for someone else.

IT and Telecommunications

White Label Anything

Overview: The client needed an outsource partner to assist with adding live answer services to their product and services range They engaged us because we had the platform that provided

Offshore Business Process Outsourcing

Overview: The client was inundated with request for technical support due to growing business The support requests required remote (offsite) support, so could be delivered from anywhere where there was

1300

Overview: The client needed specific 1300 numbers for each of their clients. These numbers would terminate on an afterhours contact centre They engaged us to provide not only the 1300

VOIP PBX

Overview: The client had a VOIP solution in place for their business of 20 plus employees Their system was originally purchased on the cheapest price and subsequently found wanting with

Customised Greetings

Overview: The client had a 24/7 helpdesk service with complex call flows The se flows involved multiple decision points in order to resolve the call efficiently. They engaged us to

Customised Greetings

Overview: The client had an after hours call out service whereby callers could request urgent attendance without paying up front This was resulting in high costs being incurred without recovery