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No matter what business you’re in or the size of your organisation, we’ve probably solved a problem just like yours for someone else.

Government

VOIP PBX

Overview: The client had a VOIP solution in place for their business of 20 plus employees Their system was originally purchased on the cheapest price and subsequently found wanting with

Customised Greetings

Overview: The client had a 24/7 helpdesk service with complex call flows The se flows involved multiple decision points in order to resolve the call efficiently. They engaged us to

Customised Greetings

Overview: The client had an after hours call out service whereby callers could request urgent attendance without paying up front This was resulting in high costs being incurred without recovery

Webchat

Overview: The client was developing a new website which they were anticipating would attract significant interest The client wanted to maximise self help whilst also providing a seamless transition to

Reception Services

Overview: The client had an existing multi-national receptionist service comprising many different locations, each with their own call handling methodology They engaged us to help develop a national standard incorporating