VOIP PBX
Overview: The client had a VOIP solution in place for their business of 20 plus employees Their system was originally purchased on the cheapest price and subsequently found wanting with
Overview: The client had a VOIP solution in place for their business of 20 plus employees Their system was originally purchased on the cheapest price and subsequently found wanting with
Overview: The client had a 24/7 helpdesk service with complex call flows The se flows involved multiple decision points in order to resolve the call efficiently. They engaged us to
Overview: The client had an after hours call out service whereby callers could request urgent attendance without paying up front This was resulting in high costs being incurred without recovery
Overview: The client was developing a new website which they were anticipating would attract significant interest The client wanted to maximise self help whilst also providing a seamless transition to
Overview: The client had an existing multi-national receptionist service comprising many different locations, each with their own call handling methodology They engaged us to help develop a national standard incorporating
Overview: The client had an existing team of specialist data capture analysts Specialist data capture analysts were being used for low skill data processing They engaged us to build a