Overview: The client had multiple retirement villages under their care and needed to increase their afterhours support processes for residents who may need anything from reassurance if they are feeling
Overview: The client’s customer base typically only needed business hours support and now needed a partner to provide the afterhours component so they could deliver this They engaged us to
Overview: The client required afterhours support for family members needing to contact an oncall nurse They engaged us to provide a solution that would be able to handle the nurses’
Overview: The client had an afterhours call-out process which had become problematic and needed review They engaged us to automate and simplify the process We now handle their afterhours call-outs
Overview: The client had been experiencing difficulties with their afterhours support provider and needed to make a change to improve the service for their counselling services to employees 24/7. They
Overview: Global heating, Hot water and cooling client was susceptible to huge spikes in call flows during the changing of seasons, resulting in 1000+ calls being unanswered on their busiest
Overview: National media organisation client was being overrun with calls resulting in 1000’s of calls being unanswered on a daily basis This was creating significant negative feedback from their customer
Overview: The client wanted to be able to send broadcast messages to the family members of the residents and patients in the case of an emergency in any of their
Overview: National doctor’s locum service needed a robust business continuity plan in the event of a full site failure The solution needed to be bespoke, readily available 247 and able
