When your current VOIP solution has poor call quality
Overview: The client had a VOIP solution in place for their business of 20 plus employees Their system was originally purchased on the cheapest price and subsequently found wanting with
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When you need quality control reviews for continuous improvement
Overview: The client had a 24/7 helpdesk service with complex call flows These flows involved multiple decision points in order to resolve the call efficiently. They engaged us to enhance
When you need to validate your after hours service calls
Overview: The client had an after hours call out service whereby callers could request urgent attendance without paying up front This was resulting in high costs being incurred without recovery
When you want to compliment the user experience for your website with live help options
Overview: The client was developing a new website which they were anticipating would attract significant interest The client wanted to maximise self help whilst also providing a seamless transition to
When you need to supercharge your market research capabilities
Overview The client needed to develop a data capture method to integrate into its existing processes The scope included ability to send SMS and track responses from participants The client
When you have a high volume of data to be captured in the most cost-effective way
Overview: The client had an existing team of specialist data capture analysts Specialist data capture analysts were being used for low skill data processing They engaged us to build a
When your start-up business needs a 24/7 contact centre
Overview: The client was consulting with a start-up business to help mitigate risks to staff and customers and meet regulatory compliance issues associated with a new ride share venture They
When you need three-way call handling outside business hours
Overview: The client had an existing team of specialists with business hour capability The client had secured a new contract that required services across a 24/7 timeframe They engaged us
When you need contact centre overflow capacity to help handle event driven call spikes
Overview: National media organisation client was being overrun with calls resulting in 1000’s of calls being unanswered on a daily basis This was creating significant negative feedback from their customer
When you need to be able to contact resident family members in the case of an emergency
Overview: The client wanted to be able to send broadcast messages to the family members of the residents and patients in the case of an emergency in any of their