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No matter what business you’re in or the size of your organisation, we’ve probably solved a problem just like yours for someone else.

The Importance of Client Satisfaction Surveys

Customer satisfaction is the most important asset to any organisation. It helps businesses stay connected with clients, foster long-term relationships and improve the quality of the services delivered. Gathering this

TMC secures ISO 9001:2015 certification!

TMC is now internationally recognised to ISO 9001:2015 for our quality management system, demonstrating our ongoing commitment to our clients and motivation to continual improvement. What does it mean to

Are Missed Calls Impacting Your Business?

A missed call = a missing opportunity. You’re losing potential business leads and hindering the expansion of your business. Most importantly, missed calls affect how your customers perceive your business.

How Does A Virtual Receptionist Work?

A virtual reception service ensures that organisations never miss a call again. Calls are diverted to the virtual receptionist whenever you can’t answer, or only during set times of the

How To Answer the Phone Professionally

TMC’S Point of Difference – Professionalism on the phones With 45+ years of experience, our team knows how to answer the phones inside and out. We have built our scripting

Overflow Call Answering Services

What’s a missed call worth? Unanswered calls can affect how your clients perceive your business. Message banks can increase workloads as your team deciphers voicemails and plays phone tag with

Business-Process Outsourcing

How does Business-process outsourcing work? Business-process outsourcing (BPO) employs a third party to take responsibility for a complete business function, such as HR or finance. The trend towards outsourcing has