Customer satisfaction is the most important asset to any organisation. It helps businesses stay connected with clients, foster long-term relationships and improve the quality of the services delivered. Gathering this
Are bookings taking too much of your time? Would you rather tend to your clients during their appointment without the stress of bolting to answer the phone? Or do you
TMC is now internationally recognised to ISO 9001:2015 for our quality management system, demonstrating our ongoing commitment to our clients and motivation to continual improvement. What does it mean to
A missed call = a missing opportunity. You’re losing potential business leads and hindering the expansion of your business. Most importantly, missed calls affect how your customers perceive your business.
Could your Industry need a Virtual Receptionist? Christmas and New Years are some of the busiest times of the year for most businesses. Salons often get booked out in the
The old school trading hours of 9 – 5, Monday – Friday are a relic of the past. With globalisation, the growing integration of technology and social media presence, businesses
It is a common misconception that a live answering service is the same as virtual receptionist services. They both look very similar, so it’s no surprise that some people outside
Outsourcing IT help desk support can help your organisation operate more seamlessly and efficiently. Help desk management and technical support, also known as Level 1 technical support, product helpline, specialist
A virtual secretary (or virtual receptionist) is a third-party agent who answers calls on behalf of another business. The highly trained virtual receptionists answer calls using a customised script to
What is a Phone Answering Service? A business phone answering service employs a group of trained customer service specialists to answer telephone calls on behalf of another business. The Phone
A virtual reception service ensures that organisations never miss a call again. Calls are diverted to the virtual receptionist whenever you can’t answer, or only during set times of the
Call-centres and live answering services look very similar from the exterior, so it’s no surprise that some people outside the industry construe these services as the same. The key difference
TMC’S Point of Difference – Professionalism on the phones With 45+ years of experience, our team knows how to answer the phones inside and out. We have built our scripting
What’s a missed call worth? Unanswered calls can affect how your clients perceive your business. Message banks can increase workloads as your team deciphers voicemails and plays phone tag with
Heightened by the COVID19 pandemic, TMC has become an integral partner to many organisations’ in relation to business continuity planning (BCP) and broader risk mitigation strategies. For most parts, the
How does Business-process outsourcing work? A business process outsourcing (BPO service) employs a third party to take responsibility for a complete business function, such as HR or finance. The trend
What is a live answering service? A live phone answering service is when a real person answers your missed call, rather than it diverting to an answering machine. This ensures
