Maintaining a high level of empathy with customised greetings
Overview: The client had a 24/7 helpdesk service with complex call flows to respond to family members It was imperative for the client that callers where aware that their call
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Individual and Family Services
When you’re not confident your SMS communications are getting to the right people
Overview: The client had an extensive organisation requiring the ability to send bulk SMS messages with urgency at any time They had an existing service limiting optout functionality and which
When your current VOIP solution has poor call quality
Overview: The client had a VOIP solution in place for their business of 20 plus employees Their system was originally purchased on the cheapest price and subsequently found wanting with
When you need quality control reviews for continuous improvement
Overview: The client had a 24/7 helpdesk service with complex call flows These flows involved multiple decision points in order to resolve the call efficiently. They engaged us to enhance
When you need to set up an urgent hotline
Overview: The client needed a new inbound number for a new initiative they had to launch amongst their business network. This number would attract new call types that needed also